Review analysis of Ooredoo suggests the need to improve their customer service

Based on our analysis, we would suggest Ooredoo improve the general customer service attitude and make it more efficient when it comes to solving issues with the user. Other important improvements are to resolve log-in errors and to make it possible to recharge without any hassles.

Caption of an Ooredoo stand.
Photo: ITU Pictures

Insight nr. Ⅰ
The topic “customer service” occurred in 2% of the reviews and has an average grade of 2,35 / 5. Some claimed that customer service was being unhelpful and had a bad attitude. It was also mentioned that they’re taking too long trying to resolve issues.

Insight nr. Ⅱ
The topic “account access” occurred in 2% of the reviews and has an average grade of 2,20 / 5. Some complained that sometimes they couldn’t log in, and were only receiving error messages.

Insight nr. Ⅲ
The topic “recharge” occurred in 1% of the reviews and has an average grade of 2,22 / 5. It seems that when users were trying to recharge their phones it failed or the app was crashing.

Caption of the topic “account access” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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