Cox Communications’ app is too slow according to users

Based on our analysis, we suggest Cox Communication really try to improve customer service since that seems to be a big issue today. Other suggestions are to make sure the log-in process is working and to do something about the app being slow.

Caption of a phone.
Photo: Breakingpic

Insight nr. Ⅰ
The topic “account access” occurred in 6% of the reviews and has an average grade of 1,64 / 5. It seems that on some occasions, it has been difficult to reset passwords and some had been receiving error messages when trying to log in.



Insight nr. Ⅱ
The topic “slow” occurred in 6% of the reviews and has an average grade of 1,52 / 5. Some complained about the app being slow and taking forever to load and therefore almost being unusable.

Insight nr. Ⅲ
The topic “customer service” occurred in 7% of the reviews and has an average grade of 1,52 / 5. Some claimed the customer service to be incompetent, rude, and unhelpful.

Caption of the topic “slow” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

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