Based on our analysis, we suggest Cox Communication really try to improve customer service since that seems to be a big issue today. Other suggestions are to make sure the log-in process is working and to do something about the app being slow.
Insight nr. Ⅰ
The topic “account access” occurred in 6% of the reviews and has an average grade of 1,64 / 5. It seems that on some occasions, it has been difficult to reset passwords and some had been receiving error messages when trying to log in.
Insight nr. Ⅱ
The topic “slow” occurred in 6% of the reviews and has an average grade of 1,52 / 5. Some complained about the app being slow and taking forever to load and therefore almost being unusable.
Insight nr. Ⅲ
The topic “customer service” occurred in 7% of the reviews and has an average grade of 1,52 / 5. Some claimed the customer service to be incompetent, rude, and unhelpful.
- If you found this analysis interesting, you might also be interested in our analysis of Uniqlo NYC!
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.
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