Proximus app users tired of the app constantly crashing

We would suggest Proximus create more clear information regarding billing and how to connect to wi-fi when using iOS devices. It should be easy for users to read instructions or find FAQ about these kinds of issues in the app – no one likes spending time searching for those answers. Also, fix technical issues so that the app doesn’t crash all the time, and work on the general user experience.

Caption of a Proximus storefront. Photo: Karl432

Insight nr. Ⅰ
The topic “iPhone” occurred in 9% of the reviews and has an average grade of 2,04 / 5. Some users claimed that the app crashes when using their iPhones or other iOS devices. It seems that it only works when using older versions.

Insight nr. Ⅱ
The topic “connectivity” occurred in 7% of the reviews and has an average grade of 1,96 / 5. Some complained about it being difficult connecting to wi-fi or 3G network.

Insight nr. Ⅲ
The topic “bills” occurred in 7% of the reviews and has an average grade of 1,88 / 5. Some couldn’t pay their bills in the app because the app was crashing constantly. Also, some found it difficult to change the type of billing.

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Caption of the topic “bills” from the dashboard of this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

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