Order from Domino’s, Papa John’s, or Pizza Hut and you might just receive a cold one

Online food delivery is somewhat of the golden standard in the midst of Covid-19. People are afraid or unable to leave their houses due to the potential risk of contracting the virus and thus, order food from restaurants such as Domino’s, Pizza Hut, and Papa John’s. It’s easy but foremost, it’s safe… or safer. Come to think of it, isn’t it dangerous ordering food online as well? The deliverer probably meets somewhere around 200 people a day at least and oversees your food. Nonetheless, we’ve decided to analyze these restaurants in order to evaluate if they’re able to please customers during these difficult times.

What did we find out?

Turns out.. they aren’t. Papa John’s, Domino’s and Pizza Hut’s delivery service are horrendous and customers rate them at a low, 1,6 / 5, 1,54 / 5, and 1,42 / 5. The food is often cold which is, for obvious reasons, disliked by customers. Roughly 10% of every comment regarding delivery mentions cold food. Furthermore, Domino’s sentiment has been decreasing for about two months now whilst Pizza Hut’s has been increasing.

Unfortunately, there’s more apart from the atrocity of receiving cold food. Their apps are horrible as well and are as poorly rated as their deliveries. However, one need not worry – if the food tastes amazing. Unfortunately, it doesn’t. Dominos Pizzas’ taste is rated at a low 1,89 / 5 and their cheese seems to be one of the culprits. Papa John’s have issues with their sauce due to its low 1,61 / 5 grading and their garlic is likely the reason as to why. Pizza Hut’s cheese is rated at 1,43 / 5.

Caption of all the topics used for this comparison from the dashboard of this analysis.
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Our fast-food pizza restaurants weren’t a hit and they pretty much failed in every single way. Their app doesn’t work and their deliveries are substandard at best, arriving with cold pizzas. Furthermore, their pizzas simply seem to taste bad.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts for Domino’s, Papa John’s, and Pizza Hut that were analyzed in this article are collected from public online data published on TrustPilot.

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