Insight nr. Ⅰ
The topic “downloads” occurred in 2% of the reviews and has an average grade of 3,17 / 5.
It was mentioned that the app randomly downloads episodes. In some cases, users lost all of their downloads due to the app crashing and had difficulties trying to retrieve them because of the sign-in issues.
Insight nr. Ⅱ
The topic “account access” occurred in 3% of the reviews and has an average grade of 1,65 / 5. Sentiment decreases in 2020. As mentioned previously, it seems that some were forced to log in with their Google- or Facebook account, out of nowhere, to be able to access the app.
Insight nr. Ⅲ
The topic “player” occurred in 5% of the reviews and has an average grade of 3,36 / 5. Some claimed that the player randomly pauses podcasts, turning on notifications by itself, won’t play episodes in the order it’s listed and sometimes, it’s not even possible to play something at all.
- If you found this analysis interesting, you might also be interested in our analysis of Acast!
Conclusion and suggestions
Based on our analysis, we have three main suggestions for improvement. First of all, resolve the player feature errors. Secondly, make sure it’s not randomly downloading podcast episodes. Our final suggestion based on the analysis is to make the sign-in process more efficient. Consider making it possible to not have to use your Facebook or Google account, for example.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.
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