iHeartRadio skipping songs appears to be perceived negatively by users

Caption of a radio.
Photo: RJB1

Insight nr. Ⅰ
“Podcasts” has an average grade of 3,22 / 5 and an occurrence of 11%. Some related topics are “time”, “new”, and “downloads”. There seem to be some issues with downloading episodes and the playback.

Insight nr. Ⅱ
“Ads” has an occurrence of 10% and an average grade of 2,82 / 5. Some of the most related topics are “radio”, “great”, and “day”.

Insight nr. Ⅲ
“Skip” has an average grade of 2,89 / 5 and an occurrence of 3%. Some related topics are “6”, “I like” and “seconds”.

Caption of the topic “podcasts” from the dashboard of this analysis.

Conclusion and suggestion

We have got some interesting insights. Apparently users can skip up to 6 songs per day, which should give the user more control over what music is playing while still keeping it as similar to radio as possible. However, for some reason, this topic is one of the lowest rated.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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