Insight nr. Ⅰ
The average grade for “products” is 4,14 / 5 and the occurrence is 15%. Sentiment has been on a decreasing trend since 2012. Related topics are “days” and “order”.
Insight nr. Ⅱ
“Stock” has an average grade of 3,83 / 5 and an occurrence of 7%. Sentiment has been on a decreasing trend since 2008. Related topics are “products” and “days”.
Insight nr. Ⅲ
“Customer service” has an average grade of 4,58 / 5 and an occurrence of 17%. The sentiment was on a decreasing trend from 2009 to 2019 but increased a lot this year. Related topics are “good” and “super”.
Conclusion and suggestion
Many topics have been on a decreasing trend almost the whole last decade. This is obviously not a good thing for Dustin Home, and much work is needed in order to resolve this before the issue starts affecting the grades in a drastically negative way. “Customer service” is one of the few topics that has seen an increase in sentiment though – but even that is very recent and only time will tell if this increase will remain.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.
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