YouTube Music seems to be appreciated, but still has too many bugs

Caption of the YouTube app on a smartphone.
Photo: Philip Lindvall

Insight nr. Ⅰ
“Playlist” has an average grade of 3,36 / 5 and an occurrence of 11%. Sentiment has been decreasing since February, with a bigger drop in May than in the other months. Related topics are “new” and “downloaded”.

Insight nr. Ⅱ
“Ads” has an average grade of 3,84 / 5 and an occurrence of 5%. Sentiment has been on a decreasing trend since February. Related topics are “premium” and “free”.

Insight nr. Ⅲ
“Bugs” has an average grade of 3,15 / 5 and an occurrence of 2%. Sentiment Decreased from February until an increase in May stopped this trend. Related topics are “fix” and “update”.

Caption of the topic “bugs” from the dashboard of this analysis.

Conclusion and suggestion

With YouTube Music, users can listen to music for free while online. There are some drawbacks to using the free version instead of the premium one, such as getting ads or requiring an unlocked device in order to function. With this context provided, users seem to appreciate the choice. Many users are okay with listening to an ad now and then in exchange for the vast selection of music available on YouTube.

But, nothing is without flaws, and the same goes for YouTube Music. There are some bugs that some unfortunate users experience, and while not mentioned a whole lot, it is the lowest-rated topic in this project. We suggest Youtube Music try to do something about their bugs.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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