Review analysis of Yoga VPN indicates the need for an updated reward system

Caption of a silhouette doing yoga.

Insight nr. Ⅰ
The topic “points” occurred in 3% of the reviews and has an average grade of 4,18 / 5. It’s related to the topic “connection”. Some claimed they had lost their earned points and coins after updating the app. It seems that getting more points depends on the connectivity.

Insight nr. Ⅱ
The topic “connection” occurred in 2% of the reviews and has an average grade of 3,91 / 5. It’s related to “points”. As mentioned previously, some users lost their points due to network error or when trying to connect to another server than before.

Insight nr. Ⅲ
The topic “ads” occurred in 1% of the reviews and has an average grade of 3,50 / 5. It’s related to “points”. Some were annoyed about the ads and would like a way to get rid of them.

Caption of the topic “connection” from the dashboard of this analysis.

Conclusion and suggestion

Our analysis is based on customer data and based on our insights, we suggest Yoga VPN to try to solve their rewards system, preventing users from losing earned points. By doing that, they might receive a higher overall review score.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

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