Norton Secure VPN & Proxy VPN seem to have connection issues

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Insight nr. Ⅰ
“Internet connection” has an average grade of 2,23 / 5 and an occurrence of 4%. Sentiment has been decreasing since 2017, with no signs of this trend changing. Related topics are “wifi connectivity” and “connect”.

Insight nr. Ⅱ
“Subscription” has an average grade of 1,66 / 5 and a 7% occurrence. There has been an overall increasing trend in sentiment from 2017. The by far most associated topic is “cancel”.

Insight nr. Ⅲ
“Wifi connectivity” has an average grade of 2,64 / 5 and an occurrence of 9%. Sentiment has been decreasing slowly since 2018. Related topics are “connect” and “home”.

Caption of the topic “subscription” from the dashboard of this analysis.

Conclusion and suggestion

Based on our analysis, we can see that there’s general confusion among the users when it comes to connectivity. “Internet connectivity” and “wifi connectivity” are two separate topics, there is a distinct difference. Internet connectivity refers to how well the VPN can connect to the internet at all, no matter how. Wifi connectivity refers to how well the VPN works when using wifi. Complaints about these issues could need a deeper analysis – what are the users really referring to?

Another insight is that there seem to be some major issues with canceling the subscriptions. This conclusion comes from the low grade in combination with the most associated topic by a landslide, “cancel”.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on App Store.

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