Hola VPN Privacy & Security’s free trial disliked by users

Caption of a woman sitting by a computer.

Insight nr. Ⅰ
“Available countries” have an average grade of 2,23 / 5 and an occurrence of 5%. The sentiment seems to be on a positive trend, with only increases or no changes from 2017 and forward. Related topics are “select” and “watch”.

Insight nr. Ⅱ
“Trial” has a low average grade of 1,20 / 5 and an occurrence of 8%. The sentiment was on a decreasing trend from 2017 to 2019. This year sentiment increased massively. Related topics are “free” and “period”.

Insight nr. Ⅲ
“Subscription” has an occurrence of 5% and an average grade of 1,29 / 5. Sentiment has been on an increasing trend since 2018. Related topics are “cancel” and “premium”.

Caption of the topic “trial” from the dashboard of this analysis.

Conclusion and suggestion

Hola VPN apparently offers a free trial period, according to our analysis. However, the free trial is lowly rated. Usually, we expect this topic to be at least neutral, but most often positive. We would suggest they dig deeper into this issue – why aren’t the users happy with their free trials?

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

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