Does Star VPN force their users to pay for their “free” trial?

Caption of aerial view of a woman using computer laptop on wooden table.
Photo: Rawpixel Ltd

Insight nr. Ⅰ
The topic “subscription” occurred in 3% of the reviews and has an average grade of 4,19 / 5. It seems that some had a difficult time trying to cancel their subscription. Some claimed the app is unreliable and slow, therefore it’s not worth wasting money on buying the premium version.

Insight nr. Ⅱ
The topic “connection” occurred in 7% of the reviews and has an average grade of 4,58 / 5. Some complained that the app couldn’t connect without wi-fi and that it slows down their Internet connection.

Insight nr. Ⅲ
The topic “trial” occurred in 2% of the reviews and has an average grade of 4,17 / 5. It was mentioned that some were charged even though they only had signed up for the 7-day free trial.

Caption of the topic “subscription” from the dashboard of this analysis.

Conclusion and suggestion

Based on the analysis, we would suggest Star VPN stop forcing users to pay when using the free trial – it just doesn’t make sense. Also, try to make the subscription worthwhile and make sure it’s easy to cancel the subscription. Our last, quite obvious, suggestion is to find a way to improve the connection issues.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on App Store.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!