Pocket Casts might want to improve their subscription model

Caption of a girl listening to music.
Photo: Gavin Whitner

Insight nr. Ⅰ
The topic “subscription” occurred in 4% of the reviews and has an average grade of 1,86 / 5. It seems that the app turned from a one time purchase to a subscription model, which upset some of the users. Some were also under the impression that the plus subscription was useless and didn’t work properly.

Insight nr. Ⅱ
The topic “app versions” occurred in 7% of the reviews and has an average grade of 1,83 / 5. Some claimed that the recent update making podcasts stop playing randomly, it has a poor interface and the app itself is crashing constantly.

Insight nr. Ⅲ
The topic “playlist” occurred in 5% of the reviews and has an average grade of 1,71 / 5. Some complained about the fact that their playlists now get deleted.

Caption of the topic “playlist” from the dashboard of this analysis.
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Conclusion and suggestion

After analyzing Pocket Casts customer review data, we have two main suggestions. First of all, we suggest they find a better compromise when it comes to the subscription model. Secondly, make sure that the playlist feature is working properly.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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