Pocket Casts might want to improve their subscription model

Caption of a girl listening to music.
Photo: Gavin Whitner

Insight nr. Ⅰ
The topic “subscription” occurred in 4% of the reviews and has an average grade of 1,86 / 5. It seems that the app turned from a one time purchase to a subscription model, which upset some of the users. Some were also under the impression that the plus subscription was useless and didn’t work properly.



Insight nr. Ⅱ
The topic “app versions” occurred in 7% of the reviews and has an average grade of 1,83 / 5. Some claimed that the recent update making podcasts stop playing randomly, it has a poor interface and the app itself is crashing constantly.

Insight nr. Ⅲ
The topic “playlist” occurred in 5% of the reviews and has an average grade of 1,71 / 5. Some complained about the fact that their playlists now get deleted.

Caption of the topic “playlist” from the dashboard of this analysis.
  • If you found this analysis interesting, you might also be interested in our analysis of Acast!

Conclusion and suggestion

After analyzing Pocket Casts customer review data, we have two main suggestions. First of all, we suggest they find a better compromise when it comes to the subscription model. Secondly, make sure that the playlist feature is working properly.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!