It seems as if Apple Music users are having issues with payment

Caption of a girl listening to music.

Insight nr. Ⅰ
“Already paid” has an occurrence of 6% and an average grade of 1,43 / 5. Sentiment has been varying on about the same level for a year, with bigger and bigger variations since last summer. Related topics are “subscription” and “listen”.



Insight nr. Ⅱ
“Similar options” has an average grade of 2,18 / 5 and an occurrence of 9%. Sentiment has been on an increasing trend since April 2019. Related topics are “better” and “switching”.

Insight nr. Ⅲ
“Download” has an average grade of 2,04 / 5 and an occurrence of 12%. Sentiment has been on an increasing trend since the late summer of 2019. Related topics are “library” and “offline”.

Caption of the topic “already paid” from the dashboard of this analysis.

Conclusion and suggestion

The issue customers have with “already paid” is centered around paying for individual songs in the past, and now requiring a subscription to access those songs. This is annoying for the customers, according to our analysis, and we therefore suggest Apple Music take a look on that issue.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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