Review analysis of TunnelBear indicates poor connection

Caption of a bear.
Photo: Yathin S Krishnappa

Insight nr. Ⅰ
The topic “subscription” occurred in 3% of the reviews and has an average grade of 3,04 / 5. It seems that some users, reportedly, found it not worth paying for the subscription since the app keeps crashing and disconnects constantly. It was also complicated to cancel your membership.

Insight nr. Ⅱ
The topic “connection” occurred in 8% of the reviews and has an average grade of 3,57 / 5. Some complained about the app causing their wi-fi connection to be slow or unusable. It was also mentioned that it took a long time to regain an Internet connection.

Insight nr. Ⅲ
The topic “apple devices” occurred in 5% of the reviews and has an average grade of 3,43 / 5. Some claimed that the app was extremely slow and it was difficult to use on their iPhone or Ipad.

Caption of the topic “subscription” from the dashboard of this analysis.

Conclusion and suggestion

In conclusion, our suggestion for TunnelBear is to try to solve the connectivity issues, making sure the app doesn’t disturb the user’s Internet connection. If this is resolved, it could be that more people find it worthwhile to be subscribed.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on App Store.

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