Kum & Go’s app too buggy to even open

Caption of Kum & Go gas station and convenience store.
Photo: Ron Cogswell

Insight nr. Ⅰ
“Points” has an average grade of 2,76 / 5 and an occurrence of 6%. This makes it the most mentioned topic in this project. Sentiment has been increasing quickly since 2018. Related topics are “rewards” and “reward”.

Insight nr. Ⅱ
“Opening app” has an occurrence of 3% and an average grade of 1,95 / 5. The sentiment varies from year to year, with 2019 being a positive peak. Related topics are “update” and “unable”.

Insight nr. Ⅲ
“Update” has an average grade of 2% and an average grade of 2,30 / 5. The sentiment was on a decreasing trend from 2016 to 2018 and saw an increase in 2019. Related topics are “opening app” and “points”.

Caption of the topic “opening app” from the dashboard of this analysis.


There is a very problematic bug with the app closing upon opening. This makes the app completely unusable for those that experience it. As such, it should be worked upon as soon as possible. As the purpose of the app is to collect and spend points it is a good thing that “points” is the most mentioned topic. While not conveying much information, it can tell us that there is no issue that is more prevalent than the core function of the app. The core function is what should be the most mentioned, as that usually is the selling point.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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