Is the Teladoc app deliberately slow?

Caption of a doctor holding a stethoscope.
Photo: Marco Verch Professional

Insight nr. Ⅰ
“Quick” has an average grade of 4,77 / 5 and an occurrence of 13%. Sentiment has historically been quite volatile, but since February sentiment has been increasing. Related topics are “response” and “doctors”.

Insight nr. Ⅱ
On the other hand, “wait” has an occurrence of 11% and an average grade of 3,51 / 5. Sentiment has been on an overall decreasing trend since July. Related topics are “called” and “doctors”.

Insight nr. Ⅲ
“Simple” has an average grade of 4,76 / 5. The occurrence is at 5%. The sentiment is quite volatile but has been on an overall increasing trend since October. Correlating topics are “quick” and “convenient”.

Caption of the topic “wait” from the dashboard of this analysis.

Conclusion and suggestion

The upsides of medical apps that are often mentioned are the accessibility and simplicity. As such, “simple” having a high average grade is a great thing for Teladoc. How fast the experience is seems to vary quite a lot though. Some users have a fast experience and for others, it’s going very slow. These slow experiences should be remedied in order to keep users satisfied. Except for the uncertainties in the speed of the app, Teladoc are doing good!

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on App Store.

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