Reviews about SkyVPN show customers are being charged without notification

Caption of a computer with a VPN note.

Insight nr. Ⅰ
The topic “trial” occurred in 3% of the reviews and has an average grade of 1,78 / 5. It’s related to the topic “subscription”. Even after canceling the free trial before it’s expired, some users had been charged without being notified.



Insight nr. Ⅱ
The topic “subscription” occurred in 15% of the reviews and has an average grade of 2,43 / 5. It keeps switching on to premium service, without the user’s permission. Sometimes, the app wouldn’t allow users to use basic VPN.

Insight nr. Ⅲ
The topic “ads” occurred in 7% of the reviews and has an average grade of 2,63 / 5. It’s related to “subscription”. Some complained about the extreme number of video- and game ads, that come with the basic version.

Caption of the topic “subscription” from the dashboard of this analysis.

Conclusion

Our main suggestion for SkyVPN is that they keep their word, a “free trial” should mean that it’s indeed FREE. Other than that, if they want to have a basic service option, they should let users access it without being switched to the premium version. Otherwise, get rid of the basic option. Moreover, they should try to reduce the number of intruding video ads and games users have to play to earn free MB.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on App Store.

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