Insight nr. Ⅰ
The topic “news” occurred in 5% of the reviews and has an average grade of 2,11 / 5. Some users complained that the news is sometimes not up-to-date and that there had been irrelevant articles and conspiracy stories. It was mentioned that some would rather just watch the news than using the app.
Insight nr. Ⅱ
The topic “self-report” occurred in 11% of the reviews and has an average grade of 2,45 / 5. It’s related to “news”. It was mentioned that when having a self-reporting feature it will lead to very poor data quality. For instance, it’s easy to submit a false email and fake information.
Insight nr. Ⅲ
The topic “map” occurred in 18% of the reviews and has an average grade of 2,39 / 5. Some claimed that the map isn’t accurate or that it’s cluttered with false cases. Other than that, it seems that it’s difficult to navigate the map and that it’s slow.
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Conclusion and suggestion
We have some suggestions and thoughts after analyzing the review data. Firstly, Healthylynked might want to consider the self-reporting feature of the app. As many reviews say, it can cause unnecessary panic due to invalid information. Fake information on the map could be a result, partly from the self-reporting. We suggest they really make sure the news feeds are up-to-date and that it’s more fact-based than speculating.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on App Store.
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