Healthylynked Covid-19 Tracker risk for invalid information due to self-reporting feature

Caption of SARS-CoV-2 isolated from a patient.

Insight nr. Ⅰ
The topic “news” occurred in 5% of the reviews and has an average grade of 2,11 / 5. Some users complained that the news is sometimes not up-to-date and that there had been irrelevant articles and conspiracy stories. It was mentioned that some would rather just watch the news than using the app.

Insight nr. Ⅱ
The topic “self-report” occurred in 11% of the reviews and has an average grade of 2,45 / 5. It’s related to “news”. It was mentioned that when having a self-reporting feature it will lead to very poor data quality. For instance, it’s easy to submit a false email and fake information.

Insight nr. Ⅲ
The topic “map” occurred in 18% of the reviews and has an average grade of 2,39 / 5. Some claimed that the map isn’t accurate or that it’s cluttered with false cases. Other than that, it seems that it’s difficult to navigate the map and that it’s slow.

Caption of the topic “news” from the dashboard of this analysis.

Conclusion and suggestion

We have some suggestions and thoughts after analyzing the review data. Firstly, Healthylynked might want to consider the self-reporting feature of the app. As many reviews say, it can cause unnecessary panic due to invalid information. Fake information on the map could be a result, partly from the self-reporting. We suggest they really make sure the news feeds are up-to-date and that it’s more fact-based than speculating.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on App Store.

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