Is PlushCare helping people feel safe?

Caption of medical staff.
Photo: Free Images

Insight nr. Ⅰ
“Questions” almost has a perfect rating, but falls just short. Its average grade is 4,95 and its occurrence is at 7%. Sentiment has been going up and down, and this year has been an increasing one. Related topics are “answered” and “great”.



Insight nr. Ⅱ
“Insurance” has an average grade of 4,46 and an occurrence of 5%. Sentiment has been decreasing since 2016. Correlating topics are “pay” and “billed”.

Insight nr. Ⅲ
“Appointment” has an average grade of 4,72 and an occurrence of 15%. Sentiment has seen an increase this year. Related topics are “called” and “great”.

Caption of the topic “insurance” from the dashboard of this analysis.

Conclusion

The staff of PlushCare is doing great work to answer their user’s questions, according to our analysis. Being sick or feeling unwell can be a scary experience, and many unnerving questions can arise. As such, having these questions answered can be a relief. Good job, PlushCare!

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

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