MDLIVE seem to have long waiting times and a problematic booking system

Caption of IV bags
Photo: NIAID

Insight nr. Ⅰ
“Appointment” has an average grade of 2,45 / 5. The topic has an occurrence of 13%. Sentiment has been at about the same level since 2017 but decreased a bit this year. Related topics are “called” and “scheduled”.

Insight nr. Ⅱ
Quick” has an occurrence of 10% and an average grade of 4,25. Since 2017 sentiment has been decreasing. Related topics are “called” and “response”.

Insight nr. Ⅲ
The topic “prescription” has an occurrence of 9% and an average grade of 3,65. The sentiment was increasing from 2016 to 2019, but this year sentiment decreased a bit. The correlating topic is “called” and “wait”.

Caption of the topic “prescription” from the dashboard of this analysis.
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Conclusion and suggestion

Unfortunately, booking appointments is not a pleasant experience, according to our analysis. Also, getting your prescriptions from MDLIVE is often an issue, with long waiting times. If they want to improve the user experience, we suggest they look more into this issue.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

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