Homework App seems to have poor course availability

Caption of a language homework.
Photo: Simon Shek

Insight nr. Ⅰ
The topic “premium” occurred in 11% of the reviews and has an average grade of 1,70 / 5. Some complained about the fact that you have to pay for the premium version to be able to add more than four classes. Some also had problems canceling their premium subscription.

Insight nr. Ⅱ
The topic “courses” occurred in 9% of the reviews and has an average grade of 2,18 / 5. Sentiment decreases in 2020. It’s related to “premium”. As mentioned previously, some were of the opinion that the free version of the app should let them add all of their classes and courses.

Insight nr. Ⅲ
The topic “trial” occurred in 6% of the reviews and has an average grade of 1,10 / 5. Sentiment decreases in 2020. Some claimed the app forced them to sign up for the free trial before being able to use it.

Caption of the topic “courses” from the dashboard of this analysis.

Conclusion and suggestion

Based on the analysis, we have a clear recommendation for Homework App; either make the app available only for paying users, or increase the number of free courses. By changing this, they will most likely receive higher grades – because most of the negative reviews were about this issue.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

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