COVID Symptom Tracker might need to improve their questions

Caption of a person sneezing into a tissue.
Photo: mcfarlandmo

Insight nr. Ⅰ
The topic “questionnaire” occurred in 5% of the reviews and has an average grade of 3,88 / 5. It seems that some questions in the questionnaire were irrelevant or flawed. Some claimed that by answering some of the questions, it would still be difficult to determine if someone’s feeling ill because of COVID-19 or something else, such as mental health issues.



Insight nr. Ⅱ
The topic “registration” occurred in 2% of the reviews and has an average grade of 3,70 / 5. Some had reportedly received error messages when trying to register. It was also mentioned that you couldn’t go back and correct mistakes during registration.

Insight nr. Ⅲ
The topic “postcode” occurred in 2% of the reviews and has an average grade of 3,94 / 5. Some complained that they couldn’t enter UK postcodes with letters, only numbers.

Caption of all the topics from the dashboard of this analysis.

Conclusion and suggestions

We suggest COVID Symptom Tracker look into ways to improve the questions in the questionnaire. Try to make them less flawed and biased, and maybe offer more options in the questionnaire?

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

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