Ask NHS seem to keyboard issues

Caption of a sneeze with the plume of salivary droplets visible.

Insight nr. Ⅰ
The topic “symptom checker” occurred in 3% of the reviews. The topic has an average grade of 2,48 / 5. It seems that some had trouble trying to use the symptom checker feature in the app. Whenever trying to diagnose it would crash and just wouldn’t work.

Insight nr. Ⅱ
The topic “keyboard” occurred in 2% of the reviews and has an average grade of 1,41 / 5. Some claimed that the text input didn’t work, the keyboard wouldn’t load making it difficult to type.

Insight nr. Ⅲ
The topic “registration” occurred in 4% of the reviews and has an average grade of 1,51 / 5. It was mentioned that some were unable to create an account with a phone number or email address.

Caption of the topic “symptoms” from the dashboard of this analysis.
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Conclusion and suggestion

Based on our analysis, Ask NHS should take a look at the keyboard issues since many users address the difficulties using it. Also, the symptom checker seems to be faulty. Some bug fixes could be useful.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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