Insight nr. Ⅰ
The topic “symptom checker” occurred in 3% of the reviews. The topic has an average grade of 2,48 / 5. It seems that some had trouble trying to use the symptom checker feature in the app. Whenever trying to diagnose it would crash and just wouldn’t work.
Insight nr. Ⅱ
The topic “keyboard” occurred in 2% of the reviews and has an average grade of 1,41 / 5. Some claimed that the text input didn’t work, the keyboard wouldn’t load making it difficult to type.
Insight nr. Ⅲ
The topic “registration” occurred in 4% of the reviews and has an average grade of 1,51 / 5. It was mentioned that some were unable to create an account with a phone number or email address.
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Conclusion and suggestion
Based on our analysis, Ask NHS should take a look at the keyboard issues since many users address the difficulties using it. Also, the symptom checker seems to be faulty. Some bug fixes could be useful.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.
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