Insight nr. Ⅰ
“Shopping list” has an occurrence rate of 15% and an average grade of 3,06 / 5. Adding items to your shopping list or cart is at times difficult. You’re also unable to organize your list and sometimes, it disappears.
Insight nr. Ⅱ
“Coupons” has an average grade of 3,07 / 5 and an occurrence rate of 5%. It correlates to “shopping list”. Sometimes it’s hard finding and adding coupons and some, have had issues adding their Safeway club card to their Apple Wallet.
Insight nr. Ⅲ
“App updates” has an occurrence rate of 10% and an average grade of 2,26 / 5. The newest update is glitchy and slow and has issues loading.
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Safeway’s main issues are their shopping list and coupons. Customers are having difficulties adding items to their shopping cart and in some cases, the whole cart disappears. Furthermore, they’re having a hard time finding and adding coupons. The new app update is also quite buggy.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.
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