The Safeway app in need of an update according to customer reviews

Caption of a Safeway storefront.
Photo: Luke Woolley

Insight nr. Ⅰ
“Shopping list” has an occurrence rate of 15% and an average grade of 3,06 / 5. Adding items to your shopping list or cart is at times difficult. You’re also unable to organize your list and sometimes, it disappears.



Insight nr. Ⅱ
“Coupons” has an average grade of 3,07 / 5 and an occurrence rate of 5%. It correlates to “shopping list”. Sometimes it’s hard finding and adding coupons and some, have had issues adding their Safeway club card to their Apple Wallet.

Insight nr. Ⅲ
“App updates” has an occurrence rate of 10% and an average grade of 2,26 / 5. The newest update is glitchy and slow and has issues loading.

Caption of the topic “shopping list” from the dashboard of this analysis.

Conclusion

Safeway’s main issues are their shopping list and coupons. Customers are having difficulties adding items to their shopping cart and in some cases, the whole cart disappears. Furthermore, they’re having a hard time finding and adding coupons. The new app update is also quite buggy.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.

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