Insight nr. Ⅰ
“Account access” has an occurrence rate of 11% and an average grade of 1,74 / 5. Some customers have had issues accessing their accounts through Facebook. Customers are also upset that you only have the option of signing in via Facebook.
Insight nr. Ⅱ
“Facebook” has an average grade of 1,76 / 5 and an occurrence rate of 19%. It correlates to “account access”.
Insight nr. Ⅲ
“Login options” has an average grade of 2,10 / 5 and an occurrence rate of 6%. Customers want more login options.
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Customers of Flora are confounded as to why your only able to sign in via Facebook and are somewhat upset that the only option also is flawed. They have one way of accessing their services, which isn’t working.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on the App Store.
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