Insight nr. Ⅰ
The topic “rooted device” occurred in 3% of the reviews and has an average grade of 2,26 / 5. It seems that some couldn’t use the app due to error messages regarding security restrictions for rooted devices. In some cases, users claimed that the app is incorrectly identifying their device to be rooted.
Insight nr. Ⅱ
The topic “registration” has an average grade of 2,42 / 5 and occurred in 3% of the reviews. Some complained that they were unable to register their number in the app, only receiving error messages.
Insight nr. Ⅲ
The topic “Bluetooth” occurred in 2% of the reviews and has an average grade of 3,03 / 5. It was mentioned that when the app is enabling and opening Bluetooth it will risk the user’s personal data.
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Conclusion and suggestion
After analyzing customer review data, the message is clear. Aroguya Setu should deal with their Bluetooth situation, in order to minimize safety risks concerning users’ personal information. Also, we suggest they take care of technical issues and error messages.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.
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