Insight nr. Ⅰ
The topic “app updates” occurred in 5% of the reviews and has an average grade of 2,12 / 5. Sentiment decreases in 2020. Some users had reportedly experienced that the new version of the app didn’t update the applied jobs list. Users also claimed they couldn’t update or edit their email address or resume.
Insight nr. Ⅱ
The topic “search criteria” occurred in 6% of the reviews and has an average grade of 1,92 / 5. It seems that the app won’t let you filter to jobs nearby, causing irrelevant offers to show up. There’s a lack of sorting by date and a lack of overall search criteria features.
Insight nr. Ⅲ
The topic “spammers” has an average grade of 1,25 / 5 and occurred in 4% of the reviews. On several occasions, users had received several scam job offers and spam emails and phone calls.
- If you found this analysis interesting, you might also be interested in our analysis of Job Street!
Conclusion and suggestion
After analyzing CareerBuilder review data, we suggest they make sure users have to verify their accounts before being able to sign up. This is to reduce the number of fake recruiters, which seems to be a frequently occurring issue. Also, they should improve the search engine and develop the app so it’s possible to update and edit personal information in a more efficient way.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on App Store.
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