Review analysis of Kompas indicates poor interface

Caption of a compass.
Photo: User:Bios~commonswiki

Insight nr. Ⅰ
The topic “app functionality” occurred in 2% of the reviews and has an average grade of 3,25 /5. Sentiment decreases in 2020. It seems that the interface design is bad and that it’s hard to navigate and for instance, easy to swipe left by mistake.

Insight nr. Ⅱ
The topic “ads” occurred in 5% of the reviews and has an average grade of 2,52 / 5. Some were disturbed by the ads overlapping the page while trying to read the news.

Insight nr. Ⅲ
The topic “loading” occurred in 2% of the reviews and has an average grade of 2,45 / 5. It was mentioned that the app is slow; taking a long time loading, unable to update, making it difficult to view news content.

Caption of the topic “app functionality” from the dashboard of this analysis.

Our suggestion checklist to Kompas

Our three main suggestions based on the analysis are:
1. Decrease the number of ads, or make it easier to close them.
2. Optimize the loading time of the site.
3. Create a more user-friendly interface.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!