Review analysis of The New York Times app shows that it keeps crashing

Caption of a man reading The New York Times.
Photo: Jim Pennucci

Insight nr. Ⅰ
“Subscription” has an occurrence of 18%. The Topic has an average grade of 1,54 / 5. Some users had difficulties canceling their subscription while others had issues using it due to the app crashing.

Insight nr. Ⅱ
“Android” has an average grade of 1,73 / 5 and an occurrence rate of 7%. Android users are apparently having issues accessing articles in some cases, due to faulty updates.

Insight nr. Ⅲ
“Loading” has an occurrence rate of 20% and an average grade of 1,60 / 5. The app is, according to customers, at times slow and crashes fairly regular.

Caption of the topic “loading” from the dashboard of this analysis.


The New York Times app is extremely buggy and seems to be, according to customers, impossible to use. It’s difficult to use cancel one’s subscription and the app is either slow or even worse, crashing. Android users are reportedly having an even harder time due to issues opening the app and accessing articles.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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