Is payment Flying Tiger Copenhagen’s primary issue?

Caption of a Flying Tiger store.
Photo: Leif Jørgensen

Insight nr. Ⅰ
“Holiday” has an average grade of 3,67 / 5 and an occurrence of 3%. Sentiment has decreased massively since 2018. Notable this topic refers to how useful customers find Flying Tiger during holidays, with seasonal selections standing out.

Insight nr. Ⅱ
“Wait time” has an occurrence of 8% and an average grade of 3,73 / 5. The sentiment is very negative. Related topics are “stores” and “love”.

Insight nr. Ⅲ
“Payments” has an average grade of 1,92 / 5and an occurrence of 4%. Often referred to along with “small”, this topic with its low grade suggests some major issues with the payment system.

Caption of the topic “wait time” from the dashboard of this analysis.

Conclusion and suggestion

We all know how frustrating payment issues can be. This is one of the things that is mentioned frequently, and that should be a high priority to fix for Flying Tiger. However, the analysis shows that the holiday selection is a great strength for Flying Tiger. Customers really appreciate the seasonal items available, so we suggest they continue with it.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Facebook.

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