SEEK should seek new features

Caption of glasses on top of a job application.
Photo: Amtec Photos

Insight nr. Ⅰ
The topic “options” occurred in 2% of the reviews and has an average grade of 3,35 / 5. This topic is referring to the lack of options when using the app. For instance, poor search criteria and not being able to ignore notifications for irrelevant jobs. Also, the inability to upload and use stored cover letters on your phone, save favorite searches, etc. Sentiment dropped in 2020.



Insight nr. Ⅱ
The topic “app updates” occurred in 2% of the reviews and has an average grade of 2,89 / 5. It seems like some users prefer the older version. The recent updates have made the app user-unfriendly, not being able to update CV documents or save favorite jobs, as mentioned previously.

Insight nr. Ⅲ
The topic “account access” occurred in 1% of the reviews and has an average grade of 1,53 / 5. It’s related to the topic “app updates”. Some users had problems trying to log in and were sometimes forced to sign in from a browser instead.

Caption of the topic “app updates” from the dashboard of this analysis.

Conclusion

From this, we would suggest they make sure it’s possible to upload and use stored resumes and cover letters. Those features are crucial to be able to apply for jobs in an efficient way. Another suggestion is to improve the log-in process, because what’s the point of creating an app when users need to access their data through an internet browser anyway?

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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