Analysis of Bayt reviews shows the need to improve their website

Caption of a person writing in a notebook.
Photo: Alejandro Escamilla

Insight nr. Ⅰ
The topic “profile data” occurred in 2% of the reviews and has an average grade of 2,39 / 5. It seems that in some cases, the app wouldn’t let users edit or update their profile without sending connection error messages.



Insight nr. Ⅱ
The topic “app updates” occurred in 2% of the reviews and has an average grade of 2,35 / 5. As mentioned previously, some claimed they had problems loading, updating, and editing since the new app updates.

Insight nr. Ⅲ
The topic “resume” occurred in 2% of the reviews and has an average grade of 2,74 / 5. It’s related to “app updates” and “profile data”. Some complained that they couldn’t update their CV, receiving error messages.

Caption of the topic “profile data” from the dashboard of this analysis.

Conclusion and suggestion

From our analysis of customer review data, our recommendation is an obvious one. Bayt really needs to make sure it’s hassle-free to update and edit profiles, CVs, and cover letters on their site.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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