Insight nr. Ⅰ
“Contact” seems to be a frequent issue, with an occurrence of 9% and an average grade of 2,50 / 5. In comparison, the overall average grade for the project is 3,19 / 5. Sentiment has been on a steady decline since 2017.
Insight nr. Ⅱ
“Product quality” has an average grade of 4,67 / 5 and an occurrence of 5%. The sentiment is seeing an upswing.
Insight nr. Ⅲ
“Packaging” has an average grade of 2,97 / 5, just below the overall average. Occurrence is at 16%. The sentiment was increasing since 2017, until a drop this year.
- If you found this analysis interesting, you might also be interested in our analysis of Bauhaus!
Conclusion and suggestions
From our analysis, we see that customers have very strong opinions about the topic “contact”, as can be seen in the comparative graph. They are either loving their contact with customer service or hating it. We suggest XXL dig deeper into this subject.
Get Started for Free
Learn about our AI-powered text analysis tool in a Personal Demo.
Then get a Free Trial to test-run Gavagai Explorer using your own data.
The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.
Want to try this kind of analysis on your own data?
Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.