Does E.Leclerc even care about their customers?

Caption of an E.Leclerc storefront.
Photo: Lionel Allorge

Insight nr. Ⅰ
“Product” has an average grade of 1,29 / 5 and an occurrence of 11%. Sentiment has seen an overall increase since 2016. It is often mentioned along with “stock”.



Insight nr. Ⅱ
“Selection” has an average grade of 1,17 / 5 and an occurrence of 1%. This topic is mentioned along with “chose” and “upgrade”.

Insight nr. Ⅲ
“Wait time” has an average grade of 1,18 / 5. Occurrence is 18%, and sentiment has steadily decreased since 2016. It is often mentioned along with “refunds” and “email support”.

Caption of the topic “selection” from the dashboard of this analysis.

Conclusion

For a hypermarket to have close to no mentions is a bad sign. A hypermarket, consisting of a supermarket and a department store, should have a great selection of products. All around grades are low, and in order to improve and leave a more positive impression, E.Leclerc need to listen to customers’ critique.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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