Review analysis of StylePit indicate poor call center

Caption of a hand picking up a phone.

Insight nr. Ⅰ
“Phone calls” stand out as much lower than the rest of the topics. It has an average grade of 3,26 / 5 which is pretty high, all things considered. This topic has an occurrence of 1%. Sentiment has been increasing since 2017.

Insight nr. Ⅱ
“Fast delivery” has an average grade of 4,89 / 5 and an occurrence of 10%. Sentiment has seen a slow but steady increase since 2016.

Insight nr. Ⅲ
“Returns” has an average grade of 4,72 / 5 and an occurrence of 8%. Sentiment has been increasing since 2016. “Free” is often mentioned alongside this topic.

Caption of all the topics from the dashboard of this analysis.


There is only one real topic that can be improved, and that is “phone calls”. All other topics are rated highly, and the sentiment is still on an increasing trend. Notably, phone calls are not mentioned very often, but since StylePit does not have many other things to improve upon, there is no excuse for not working to improve their weaknesses

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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