Insight nr. Ⅰ
“Prices” is the most mentioned topic with an occurrence of 19%. It is also the second-highest rated topic, with an average grade of 3,61 / 5. Sentiment has decreased since 2015 but is starting to see some increase in recent years.
Insight nr. Ⅱ
“Waiting times” has an average grade of 2,21 / 5 and an occurrence of 12%. Sentiment has decreased since 2013 but has shown some signs of increasing recently.
Insight nr. Ⅲ
“Navigating” have an average grade of 3,03 / 5 and an occurrence of 10%. Sentiment has become quite volatile after a big drop in 2017.
Prices are one of the major positive driving factors, and from the high rating, we can conclude that it makes REMA 1000 stand out amongst competitors. Slow checkouts are one of the things that should be focused on improving, as it is one of the easier issues to solve. Simply opening another checkout before a long line has formed would solve this.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.
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