Insight nr. Ⅰ
“Wrong order” is the second lowest-rated topic, with an average grade of 1,10 / 5 and an occurrence of 4%. The sentiment has decreased since 2016 but has seen a slight increase this year.
Insight nr. Ⅱ
“Call handlers” has an average grade of 1,09 / 5, which is the lowest. The occurrence is 10%. Sentiment has been decreasing since 2016, with a slight upswing in 2019.
Insight nr. Ⅲ
“Returns” has an average grade of 1,29 / 5 and is the third-highest rated topic. Occurrence is 16%, and sentiment has seen a noteworthy increase this year.
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El Corte Inglés receives low grades overall. There especially seems to be frequent problems with orders. And, based on customer reviews, El Corte Inglés has done very little to solve this issue. To improve their grades, El Corte Inglés should really look into ways of sorting this out as quickly as possible.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.
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