Are Desenio’s products of low-quality yet expensive?

Caption of an easel with a piece of art on it.
Photo: Hey Paul Studios

To some, art is the one true way of viewing someone’s soul. To feel someone’s pain but at the same time… their happiness. It’s a fascinating concept and is, like art, subjective. Some perceive it as a thousand stories condensed into one single picture while others view it as paint on canvas. It’s beautiful, but at the same time empty and meaningless. Apart from its perception though, art has various styles such as expressionism, surrealism, and a somewhat new yet controversial form,  which is posters. Some view them as art whilst others don’t. We don’t know and frankly, we don’t want to be a part of that discussion. However, we wanted to find out how customers view companies that sell posters and thus decided to analyze Desenio.

What did we find out?

Desenio is, in regards to reviews, somewhat troubled. They have poor reviews and that’s that. It seems however that these issues are common for the poster industry. Competitors such as Postery and Junique also have low ratings. One of the issues affecting rating or grading is the price and product quality discrepancy. The Products, namely the frames and posts are of low quality yet expensive. Desenio fairs somewhat better though, their pricing is graded at an average of 3,49 / 5 compared to Postery’s and Junique’s 2,86 / 5 and 2,73 / 5. Unfortunately, Desenio’s product quality is graded at a low 2,41 / 5.

In addition to pricing and quality, Desenio and companies alike have issues with shipping or more specifically, with delivery time. Customers have to wait an absurd amount of time before receiving their products and the customer service is unhelpful. Postery has the highest grade at 3,13 / 5. On a positive note, Desenios packaging of posters is highly graded at a solid average of 4,66 / 5.

Caption from the comparative dashboard for the topic “packaging”.

Conclusion and suggestions

Desenio is flawed and they have bits and pieces affecting their overall average grade. The main pointers are however price, quality, and delivery time. The price has to mirror the quality and if that means lowering the price or improving the quality is their choice. However, it should align with customers’ expectations, which is easily obtained by using Gavagai. Their delivery time is also too long and their customer service is unable to provide adequate support. These issues are easily fixable and require little effort, so listen to your customers and adapt. It’s as easy as that.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts from Desenio, Postery, and Junique that were analyzed in this article were collected from public online data published on TrustPilot.

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