Insight nr. Ⅰ
The topic “swiping feature” occurred in 10% of the reviews and has an average grade of 2,69 / 5. Some complained about the fact that the app is set up like a dating app, such as Tinder, where you have to swipe left or right for the job offers you’re interested in. It was also mentioned that the swiping feature sometimes caused errors. For instance, applying for jobs that the user didn’t want.
Insight nr. Ⅱ
The topic “account access” has an average grade of 1,44 / 5 and occurred in 3% of the reviews. It seems that some users can’t log in on their existing accounts without getting error messages when trying to do so. This keeps happening even if you reset the password. Also, some found it frustrating that you’re forced to log in all the time.
Insight nr. Ⅲ
The topic “app updates” occurred in 2% of the reviews and has an average grade of 2,28 / 5. Some users were dissatisfied with the recent updates. They had reportedly had difficulties trying to update their resumes or to find job offers they had declined but now wanted to look at again.
- If you found this analysis interesting, you might also be interested in our analysis of Glassdoor Jobs & Career!
Based on our insights after analyzing Monster Job Search review data, they should reconsider dismissing the swiping feature – or make it more reliable. If they decide to improve it could be an idea to implement confirmation boxes like; “are you sure you want to apply for this job?”. Another improvement that would be beneficial is to make the log-in process run smoother.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.
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