Job Street, an unsmooth experience

Caption of a woman filling out a job application.
Photo: Amtec Photos

Insight nr. Ⅰ
The topic “profile data” occurred in 4% of the reviews and has an average grade of 1,66 / 5. It seems that in some cases, users weren’t able to view their updated profile data, even after they had completed their profile. Users keep getting error messages, telling them that their profile is incomplete when it’s not. This seems to be an issue, specifically when they’re providing information about their education history.



Insight nr. Ⅱ
The topic “account access” occurred in 7% of the reviews and has an average grade of 1,67 / 5. It seems that on several occasions, users had problems with the login process, even after resetting their password.

Insight nr. Ⅲ
The topic “app updates” occurred in 9% of the reviews and has an average grade of 2,02 / 5. Some users complained about the latest update causing difficulties to log in. Sometimes they couldn’t view job descriptions or receive any job notifications.

Caption of the topic “app updates” from the dashboard of this analysis.

Conclusion

From our analysis, the suggestions are to make sure that the login process is running smoothly. This includes improved bug fixing quality assurance. Also, JobStreet needs to make changes that will ensure that users can update their profile in a hassle-free way.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.

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