Insight nr. Ⅰ
The topic “review system” occurred in 4% of the reviews and has an average grade of 2,86 / 5. In some cases, users had received error messages when trying to leave reviews for various workplaces in the app. The review data got lost as well. It was also mentioned that some were forced out of the app, to rate the Glassdoor app itself.
Insight nr. Ⅱ
The topic “account access” has an average grade of 1,71 / 5 and occurred in 5% of the reviews. It seems that on several occasions, the app had disconnected, causing resumés and saved searches to disappear. There have also been issues trying to log in. Some couldn’t even click any buttons at all in the app.
Insight nr. Ⅲ
The topic “alerts” occurred in 10% of the reviews and has an average grade of 2,46 / 5. Some users complained about spamming alerts and notifications, during all hours of the day. It’s annoying that even though you have turned off notifications, you will still receive them.
- If you found this analysis interesting, you might also be interested in our analysis of Job Street!
The data speaks its clear language. Glassdoor Jobs & Career need to fix their notification settings as soon as possible. Unfortunately, it is still quite rare that people want to be bothered with job notifications in the middle of the night. Another suggestion based on our insights is that they work on solving how to leave reviews for various workplaces without getting error messages.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on Google Play.
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