Insight nr. Ⅰ
“Product quality” is one of the strongest positive driving factors, with an average grade of 4,22 / 5 and an occurrence of 13%. The sentiment is highly positive and has been stable since 2017.
Insight nr. Ⅱ
“Installers” has an average grade of 4,08 / 5 and an occurrence of 5%. Sentiment has seen a small increase every year, until this year where it decreased slightly.
Insight nr. Ⅲ
“Phone calls” is the lowest-rated topic, with an average grade of 2,44 / 5 and an occurrence of 11%. Sentiment has been increasing since 2018.
After analyzing the review data, we see that Anglian Home Improvements are offering both good services and good products. However, the topic “phone calls” suggests that communication between customers and the company needs to improve. To ensure customers return to them, they should focus on giving a more positive impression after customers contact them.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.
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