Review analysis of REWE suggests they should improve their availability for customers

Caption from inside a supermarket.
Photo:Lars Frantzen

Insight nr. Ⅰ
“Contact” has an average grade of 1,36 / 5, which is lower than the overall average of 1,72 / 5. The topic also has an occurrence rate of 18%. The sentiment has been decreasing since 2019.

Insight nr. Ⅱ
“Delivery drivers” have an average grade of 2,11 / 5 with an occurrence rate of 12%. Sentiment has been decreasing since 2015 though it has started to increase since 2020.

Insight nr. Ⅲ
“Prices” has an average grade of 1,88 / 5 and an occurrence rate of 9%. The sentiment has been decreasing since 2016 but has started to increase this year.

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Contact and suggestions

The ability to connect to one’s customers is important and something REWE should work on. Other than that, they’ve improved and hopefully, they will continue doing so. However, they should keep monitoring their pricing as well as their delivery drivers.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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