Insight nr. Ⅰ
“Contact” has an average grade of 1,36 / 5, which is lower than the overall average of 1,72 / 5. The topic also has an occurrence rate of 18%. The sentiment has been decreasing since 2019.
Insight nr. Ⅱ
“Delivery drivers” have an average grade of 2,11 / 5 with an occurrence rate of 12%. Sentiment has been decreasing since 2015 though it has started to increase since 2020.
Insight nr. Ⅲ
“Prices” has an average grade of 1,88 / 5 and an occurrence rate of 9%. The sentiment has been decreasing since 2016 but has started to increase this year.
- If you found this analysis interesting, you might also be interested in our analysis of Co-op!
Contact and suggestions
The ability to connect to one’s customers is important and something REWE should work on. Other than that, they’ve improved and hopefully, they will continue doing so. However, they should keep monitoring their pricing as well as their delivery drivers.
Get Started for Free
Learn about our AI-powered text analysis tool in a Personal Demo.
Then get a Free Trial to test-run Gavagai Explorer using your own data.
The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.
Want to try this kind of analysis on your own data?
Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.