Analysis of Indeed Job Search reviews suggests a need for better accessibility

Caption of a job fair in Sofia.
Photo: Bianca ciw

Insight nr. Ⅰ
The topic “account access” occurred in 3% of the reviews and has an average grade of 1,55 / 5. It seems that after updating the app, it requires a re-login. Some had to repeatedly log in every time they’re going to search for saved jobs. It was also mentioned that some still received error messages, even though they had reset their password.

Insight nr. Ⅱ
The topic “sign out” occurred in 4% of the reviews and has an average grade of 1,99 / 5. It’s related to the topic “app updates”. As mentioned previously, some users had experienced issues where the app keeps kicking them out, they’re constantly getting signed out.

Insight nr. Ⅲ
The topic “app updates” has an average grade of 2,47 / 5 and occurred in 7% of the reviews. Some complained about the latest update causing problems, such as network connection errors, errors with saving previous searches, and constantly signing out users.

Caption of all the topics from the dashboard of this analysis.

Conclusion and suggestion

Based on our insights, Indeed Job Search could benefit from looking into new ways to improve the accessibility of user accounts. This includes how they work with emails and passwords as well as the option of restoring previously saved jobs/job searches.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on GooglePlay.

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