Insight nr. Ⅰ
“Stock” is a low rated topic with an average grade of 1,33 / 5 compared to the overall average of 2,63 / 5. Occurrence is 12%. There has been an increase in sentiment, which after 2017 has risen from being 100% negative.
Insight nr. Ⅱ
“Product Quality” has an average grade of 2,63 / 5 and an occurrence of 3%. It is the highest-rated topic. Sentiment has decreased since 2017.
Insight nr. Ⅲ
“Price” has an average grade of 2,14 / 5 and an occurrence of 15%. Sentiment has seen a clear decreasing trend since 2016.
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Conclusion and suggestions
“Product quality” and “price” both being some of the highest-rated topics, along with “stock” being low, indicates items selling out frequently. It is an easy problem to solve, by simply having either bigger stock in stores or if that is not possible, having more frequent restocks. It is almost impressive how it is still so low, compared to other topics.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.
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