Ellos need to prioritize their returns

Caption of a clothes store-
Photo: My name’s axel

Insight nr. Ⅰ
The topic “return products” has an average grade of 1,41 and an occurrence at 45%. The grade is slightly lower than the overall average of 1,51 / 5. It is commonly mentioned together with the topics “customer service” and “phone calls”.

Insight nr. Ⅱ
Response” is a negative topic with an average grade of 1,24 / 5. It has negative relations to “email” and “wait”.

Insight nr. Ⅲ
The topic “delivery” is the most positive one in our analysis. It relates to “quick” and “good”.

Caption of the topic “return products” from the dashboard of this analysis.

Conclusion and suggestion

According to the data in our analysis, the customers of Ellos are very unsatisfied with returns and their slow email replies. We suggest they take a closer look at the return policy and also their emailing process.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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