The success and failures of Pharmacy2U

Caption of a pile of pills.

Insight nr. Ⅰ
“Waiting times” has an occurrence of 5% and an average grade of 4,48 / 5. It is most commonly mentioned with the topics “good” and “product quality”.



Insight nr. Ⅱ
“Emails” is one of the lower topics, while still having an average grade of 3,77 / 5. Occurrence is at 4%.

Insight nr. Ⅲ
“Website” has an average grade of 4,34 / 5 and an occurrence of 3%. One of the most occurring topics alongside “website” is “simple”.

Conclusion and suggestions

“Waiting times” is a topic that describes how long customers have to wait to receive their orders. The deliveries are dealt with in efficient way and the effectiveness is a big positive factor for Pharmacy2U. However, there is room for improvement of customer service. For example “emails” get low grades in this analysis.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!