Insight nr. Ⅰ
“Waiting times” has an occurrence of 5% and an average grade of 4,48 / 5. It is most commonly mentioned with the topics “good” and “product quality”.
Insight nr. Ⅱ
“Emails” is one of the lower topics, while still having an average grade of 3,77 / 5. Occurrence is at 4%.
Insight nr. Ⅲ
“Website” has an average grade of 4,34 / 5 and an occurrence of 3%. One of the most occurring topics alongside “website” is “simple”.
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Conclusion and suggestions
“Waiting times” is a topic that describes how long customers have to wait to receive their orders. The deliveries are dealt with in efficient way and the effectiveness is a big positive factor for Pharmacy2U. However, there is room for improvement of customer service. For example “emails” get low grades in this analysis.
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The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.
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