The rudeness of the Co-op’s employees echoes among the empty shelves in the stores

Caption of a supermarket.
Photo: Wolfmann

Insight nr. Ⅰ
The topic “managers” occurred in 13% of the reviews and has an average grade of 1,72 / 5. It seems that some customers didn’t feel welcomed by the manager that was having an attitude. It was also mentioned that the manager was unwilling to sort out issues that had arisen. 

Insight nr. Ⅱ
The topic “checkout” has an average grade of 1,77 / 5 and occurred in 16% of the reviews. Some customers complained that cashiers at the checkout had been rude and rushing them. It was also mentioned that the cashier had been on their phone while serving customers. 

Insight nr. Ⅲ
The topic “shelves” occurred in 8% of the reviews and has an average grade of 1,85 / 5. Some customers claimed that the shelves are constantly empty and that there’s a lack of choice when it comes to the range of products.

Caption of the topic “checkout” from the dashboard of this analysis.

Conclusion and suggestions

The data in our analysis implies that managers and cashiers have some attitude and can appear a bit rude. It should be possible to make the customers feel more welcome in the store. Another issue that worries customers is the empty shelves. Co-op needs to step up here in order to face the demands and fill their shelves with delicious stuff!

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

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