Jysk being out of stock seems to bother customers

Caption of a Jysk store.
Photo: Scott Lewis

Insight nr. Ⅰ
“Price” has an average grade of 3,59 / 5 whereas the overall average is 3,29 / 5. The topic occurs in 13% of the reviews. Sentiment has been increasing since 2017.

Insight nr. Ⅱ
“Product Quality” has an average grade of 3,66 / 5. Occurrence is 13%. Most occurring topics alongside is “good” and “price”.

Insight nr. Ⅲ
“Stock” has an average grade of 2,10 / 5. Occurrence is 4%. Sentiment has been decreasing since 2016.

Conclusion and suggestions

Customers are happy with both the price and quality of the products that Jysk has. The issue that Jysk has to deal with is that products sometimes are out of stock. This irritates customers and a worst-case scenario would be if they moved their business somewhere else due to this.

The research team at Gavagai performed this analysis using our AI-powered text analysis tool, Gavagai Explorer. All texts analyzed in this article are collected from public online data published on TrustPilot.

Want to try this kind of analysis on your own data?

Gavagai Explorer is free to try (no credit card needed) and works in 46 languages.

Book a demo to find out more!